The People Behind the Stay: Miha Knafelc, Sales, Bookings, and Revenue Manager
Some people talk about hospitality in terms of feelings. And then there are people who talk about it in terms of results. Miha Knafelc, who runs sales, bookings, and revenue at Grand Hotel Koper, is firmly the second kind. So when he says people are what matter most, you believe him. Ask him what clients […]
The People Behind the Stay: Valentina Verzel, Front Office Manager
There is a particular kind of calm that settles over a well-run hotel. Guests rarely notice it – and that, according to Valentina Verzel, is precisely the point. As Front Office Manager at Grand Koper, Valentina has spent years thinking about what it means to make someone feel truly at ease. Not just welcomed. Not […]